Terms and Conditions

Subscription Agreement

This Subscription Agreement sets forth the terms of a contract for the use and custodianship of one or more vehicles between Driveflow, LLC and you. By accepting this Agreement, as it may be amended from time to time as provided below, you accept and agree to comply with the below terms and conditions.

1.1 Definitions

In this Agreement, the following definitions apply:

“Agreement” means this Subscription Agreement, the Schedules to this Agreement and our Rules, whether made available in print or electronically through our website, each as amended, modified or supplemented from time to time. The Schedules and the Rules are an integral part of this Agreement.

“Rules” means all of our rules, requirements, policies, and procedures related to your use of our vehicles and our services, whether set forth in this Agreement, appearing elsewhere on our website or otherwise issued from time to time by us, each as amended, modified or supplemented from time to time.

“Secondary Driver” means any person, whether a family member or otherwise, who is authorized by you (subject to our approval) to drive our vehicles and use our services under your account with us and under the terms of this Agreement. You may have to pay fees for each Secondary Driver, and they will have to meet the same eligibility criteria that we required for all of our drivers.

“Schedules” means all the schedules, rate plans and policies referenced in or incorporated into this Agreement, each as amended, modified or supplemented from time to time.

“We” or “us” or “our” means Drive Flow, LLC or any of our subsidiaries or affiliates. As the context may require, “we” or “us” or “our” may also mean certain of our trusted third party providers of products and services with whom we contract with in order for Drive Flow to provide you use of the vehicles and services subject to this Agreement.

“You” means the person who signs this Agreement and who is responsible for all fees, charges and other costs associated with the subscription for our services under this Agreement, including application fees, monthly subscription fees, driving charges and other costs or fees that may be indicated in the Rules and Schedules from time to time.

1.2 Eligibility

To be eligible to drive our vehicles and user our services, you must:

Be at least 21 years of age;

Hold a driver’s license valid for use in the jurisdictions in which you will use our vehicles;

Have a driving history that meets our current eligibility requirements;

Must not be employed by an entity that buys, sells or distributes vehicles in the same markets as Flow Automotive (i.e. dealerships in the same city as Flow Auto including Winston-Salem, Greensboro, Statesville, etc.); and

Accurately, truthfully and fully complete our application, deliver all information and documents that we may request in the application process or otherwise, and have your application accepted by us.

Please note that acceptance of your application is subject to our approval in our sole discretion and your subscription may be denied or subsequently terminated, based upon criteria established from time to time by us or our insurance providers. In addition, you may be restricted from driving certain vehicles based upon your driving history and experience or the type of vehicle class that you have selected.

1.3 Basic terms of use of our vehicles and our services

You understand and agree that we are and will continue to be the owner of all vehicles or items that we provide to you during the term of this Agreement, including specifically and without limitation, everything that is provided to you with those vehicles (such as electronic toll passes, car chargers and other vehicles accessories), and all software and applications that we use in connection with our vehicles and services. Your use of, and rights in relation to, any vehicle or item provided by us under this Agreement are limited to those rights of use stated in this Agreement. You are not acquiring any ownership interest in any vehicle or other personal property.

1.4 Fees and your responsibilities

If we approve your subscription, your credit or debit card will be automatically charged on the date of delivery with (i) the one-time joining fee of $750 and (ii) the first [one month] of your subscription. Subscription periods under this Agreement will be for sequential month-to-month periods. Unless and until you cancel your service with us in accordance set forth in this Agreement, including Section 8 below, five (5) days prior to the last day of your current monthly subscription period, this Agreement will automatically renew for an additional consecutive one-month term, in which case we will then promptly charge your credit or debit card automatically for the next one-month period’s subscription payment.

You are required to pay all fees and costs incurred (including fees and costs incurred by any Secondary Drivers on your account) when due, including, without limitation, subscription fees (which are automatically charged when due, as stated above), sales and other taxes and levies, refueling costs, road toll fees and other costs and fees as provided in the Rules and Schedules. You will be billed for all amounts due via a credit or debit card or any other means that we agree to. If your account is past due or if your credit or debit card provider rejects any payment that is owed to us, then your use of our vehicles and services may be terminated by us in accordance with our Rules. If there are ongoing issues with credit or debit card billings, then your use of our vehicles and services may be terminated immediately in our sole discretion. We will not be responsible under any circumstances for any overdraft or other fees charged by your credit card provider or bank. We may use third parties to collect amounts owed by you, and you will also be responsible for any collection or similar fees associated with these collection activities.

You are responsible for all reasonable costs arising from one of our vehicles being (a) returned or left at any location other than the location that we specify for your authorized return or exchange of the vehicle or (b) seized by a governmental authority, if the seizure arises from your or a Secondary Driver’s conduct. These costs include (without limitation) parking charges, parking citations, towing, storage and impound fees. You are liable for all attorneys’ fees incurred in recovering our vehicle, including from a governmental authority. You are liable for all parking or traffic violation fines incurred during your or a Secondary Driver’s use of the applicable vehicle, and you authorize us to charge your credit card for such fines as well as a $100 administration fee, enforceable at our discretion, for each such fine.

You agree to provide and maintain with us your current email address, your current mobile phone number, your current mailing address and all other account information, including your current credit card or debit card information. You also agree that we can update your credit score and driving history verification from time to time in at our discretion.

By applying for our subscription services, you authorize us to obtain your driving records from the jurisdiction that issued your driver’s license and in any other jurisdiction that we desire. If you do not have a driver’s license from the jurisdiction in which you reside, failure to get one when required by applicable law constitutes your breach of this Agreement. We may at any time require you to demonstrate compliance with the licensing laws of your jurisdiction of residence and/or impose further policies regarding the obligation to be licensed in your jurisdiction of residence. We reserve the right to request additional information, such as a copy of a passport or proof of address at any time. As a condition to us agreeing to allow you to drive our vehicles, you must maintain a good driving record, and we may, from time to time, check your driving records. If you do not continue to meet our eligibility requirements, we reserve the right, at our sole discretion, to suspend, constrain or terminate your right to drive our vehicles or use our services. If your license is suspended or revoked or becomes invalid, or if you have any further endorsements or accidents on your driving record or if you are convicted of or receive a citation for driving under the influence of alcohol or drugs, dangerous or reckless driving or exceeding the relevant speed limit, you agree to report such suspension, revocation, changes, conviction or citation to us promptly. Please be advised that, among other things, such events, or the failure to notify us promptly of any such events, may lead to you not being covered by our insurance policy when driving our vehicles and will give us the right to immediately terminate your subscription.

1.5 Insurance

If you are in good standing and are authorized to operate one of our vehicles under this Agreement, and subject to you fulfilling your obligations under this Agreement, our insurance coverage (both third party and self-insurance) will apply to cover certain damages incurred in an accident (“Insurance”). The Insurance provides coverage for third party property damage and bodily injuries, as well as coverage for our vehicles relating to an accident for which you may be legally liable. The coverage limit is a combined single limit of $1,000,000 per accident. Your personal property is not covered by the Insurance.

Where required by law, we provide Personal Injury Protection (“PIP”), or “no-fault” coverage as part of the Insurance, to the minimum level required by the jurisdiction in which the accident occurs or the claim is adjudicated, for injuries you may suffer in an accident. The Insurance provides up to $2,000 of medical payments coverage that may be applied against “your own health care coverage in case of injury (typically offsetting against any “out of pocket” or “deductible” costs). Any personal injury coverage that you have available will be primary over any PIP or no fault coverage that we may provide where allowed by law. To the extent permitted by law, we have the sole discretion to accept or waive and reject the inclusion of uninsured motorist, underinsured motorist, supplementary no fault, or any other optional coverage, and we are hereby authorized to sign any forms or acknowledgments on behalf of you accepting or rejecting (at our discretion) such coverage. If any such protection is imposed by operation of law, then the limits of such protection will be the minimum required for primary liability protection by the law of the jurisdiction in which the accident occurs.

No coverage is provided for any use of our vehicles by any unauthorized driver as defined by the terms of this Agreement. However, if such coverage is mandated by law, then the limits of such protection will be the minimum financial responsibility limits required by law in the jurisdiction where the accident occurs or the claim is adjudicated.

1.6 Damages to vehicles or third parties

Notwithstanding Section 5 above, you agree that you are responsible for any and all loss and damage that occurs to or that is caused by our vehicles while they are in your or any Secondary Driver’s possession or control, and you are responsible for the full value of any damages or injuries caused to third parties or their property to the extent the insurance described in Section 5 above does not cover such damages, regardless of the reason for such non-coverage, wehther because of your breach of this Agreement or otherwise. Such damages include, without limitation, the repair costs (estimated or actual) for our vehicle and any third party property, injuries to third parties, costs associated with the recovery or transportation of our vehicle, costs associated with theft, flood, fire, weather and accident (including replacement cost) and the loss of use of our vehicle or any third party property.

1.7 Limitations of liability

UNDER NO CIRCUMSTANCES WILL WE OR OUR THIRD PARTY PROVIDERS BE LIABLE TO YOU OR ANY OTHER THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFIT, REVENUE, GOODWILL, BUSINESS OPPORTUNITY OR ANTICIPATED SAVINGS, ARISING FROM OR RELATED TO THIS AGREEMENT OR THE USE OF OUR VEHICLES OR SERVICES.

Without limiting the foregoing, we and our third party providers shall have no liability for (1) any loss of, or damage to, any goods in or on any of our vehicles or in or on any third party vehicle, (2) any loss, damage, injury or death in relation to you, any Secondary Driver or any other third party arising from the use of one of our vehicles, (3) any loss or damage incurred by you or any Secondary Driver as a result of any claims made by a third party or (4) any loss or damage incurred by you or any Secondary Driver arising from or in relation to either (A) the non-availability, supply, operation or use of one of our vehicles or (B) any accessories in or to one of our vehicles, whether supplied by us or by you or such Secondary Driver (for example, luggage racks, bicycle racks, baby seats and the like, and in all cases, you or such Secondary Driver are responsible for the safe installation of such accessories and must check the condition of such accessories before each use), unless in each case such loss or damage is caused by our negligence or our failure to carry out our responsibility.

1.8 Term and termination

The term of this Agreement shall commence upon the acceptance by us of your application and your payment of any applicable fees and shall continue for an initial [1-month] subscription period. After the initial [1-month] subscription period, this Agreement shall automatically renew on a month-to-month basis until such time as your subscription is canceled in accordance with this Section 8.

You may terminate your subscription upon thirty (30) days prior notice by calling us at 336-770- 2280 or by contacting us via email at hello@driveflow.com.

In addition to the termination provisions set forth in the next paragraph, we may terminate this Agreement at any time and for any reason upon no less than thirty (30) days’ notice to you, in which event we will, if applicable, refund a prorated portion of your subscription fee for the subscription period when termination occurs.

We may also, upon notice to you, immediately terminate this Agreement (and no joining fees, monthly subscription fees or other fees will be refunded to you in the event of termination pursuant to this paragraph) if:

(a) You fail to pay any sum due under this Agreement;

(b) You or any Secondary Driver fails to comply with any term or condition specified in this Agreement or the Rules;

(c) You or any Secondary Driver is involved in an incident with one of our vehicles that we believe, in our reasonable discretion, renders you or the Secondary Driver ineligible or inappropriate for continued rights to use our vehicles or services;

(d) You or any Secondary Driver engages in any activities or conduct that we determine, in our reasonable discretion, to be inappropriate, negligent, offensive, abusive or otherwise unacceptable; or

(e) You are not paying your debts as such debts generally become due, you become insolvent or file or have filed against you a petition under any bankruptcy, insolvency law or similar law that is unresolved within sixty (60) days of the filing of such petition, you propose any dissolution, liquidation, financial reorganization or recapitalization with creditors, you make a general assignment for the benefit of creditors or if a receiver, trustee, custodian or similar agent is appointed for you or takes possession of any of your property or business.

Upon termination of this Agreement, all of your rights and the rights of any Secondary Drivers to use our vehicles and services shall immediately terminate. You agree that we can have any of our vehicles in your possession peacefully repossessed at any time at your expense and without notice should you violate any of the terms and conditions of this Agreement, or fail to return the vehicle as required by this Agreement. As a result of repossession, you agree to pay all costs associated with the recovery, as well as reasonable legal fees. You and all Secondary Drivers hereby agree to waive all claims for damages connected with the recovery. You agree to immediately return our vehicles and any of our other property in your possession.

With respect to any termination or cancellation of this Agreement, you shall remain responsible for any fees, costs or expenses incurred prior to termination of this Agreement. Additionally, you shall be responsible for, and you agree to pay, any legal fees, court costs or expenses associated with enforcing the terms of this Agreement, whether upon termination or otherwise.

1.9 Privacy

Please carefully review our Privacy Policy set forth in Schedule 3 to this Agreement. You represent and warrant to us that you have reviewed and understand the Privacy Policy, and you acknowledge and agree that any information shared by, or collected from or about, you may be used by us, or by trusted third parties with whom we have contractual relationships to help us provide you the services under this Agreement, in accordance with the terms of the applicable Privacy Policy, as they may be amended from time to time. Without limiting the terms of our Privacy Policy, telephone calls, email correspondence and social media communications with us may be recorded or monitored. By using these communication methods, you are consenting to the recording or monitoring of your calls, emails, SMS messages, instant messages and social media communications.

1.10 Schedules and amendments, modifications and supplements to this Agreement and Schedules

The following Schedules are included as a part of this Agreement:

Schedule 1: Rules of Vehicle Use;

Schedule 2: Fees and Rates;

Schedule 3: Privacy Policy of Driveflow, LLC.

We reserve the right to change the terms of this Agreement, including the Schedules to this Agreement, at any time and from time to time. We will give you prompt notice of any changes. Unless we designate a different date, all changes will be effective when we give notice of them to you. Notice will be considered given when such notice is referenced on and accessible from the first page accessed on our website (including our mobile website and mobile app), when we provide it to you by email to your address on file with us (if you have requested or allowed email delivery), or when we provide it to you via our online newsletter. You agree that the amended terms and conditions of this Agreement shall be effective and binding on you upon the effective date indicated in such notice or on such other the date as we may designate in the notice without you having to sign this Agreement again and without you having to sign a copy of any Amendment.

1.11 Miscellaneous

By becoming a subscriber, you represent and warrant to us that you have received all explanations that you may have reasonably requested concerning the content of this Agreement, including all Schedules, and that you have carefully reviewed and understand your commitments and obligations hereunder.

The rights granted to you or the Secondary Drivers under this Agreement are not assignable or transferable, in whole or in part. Any attempt to transfer this Agreement without our written consent shall be void and of no force and effect. We may assign this Agreement to an affiliate or to another entity or person in connection with a corporate transaction or otherwise.

No delay or omission by us in our exercise of any right or power occurring upon any noncompliance or default by you or any Secondary Driver with respect to any of the terms of this Agreement shall impair any such right or power or be construed to be a waiver thereof. Any waiver by us of any covenant, condition, or agreement to be performed by you or any Secondary Driver shall not be deemed to be a waiver of any prior or subsequent breach of the same, or of any other covenant, condition, or agreement hereunder. Unless stated otherwise, all remedies provided for in this Agreement shall be cumulative and in addition to and not in lieu of any other remedies available to either party at law, in equity, or otherwise.

Schedule 1 – Rules of Use

In addition to the obligations set forth in the Subscription Agreement between you and Driveflow, LLC, you are required to abide by the Rules of Use set forth in this Schedule 1. You should carefully read and understand these Rules of Use before applying to use our services and before paying any application and/or subscription fees. By subscribing to use our vehicles and services and by your continued use of our vehicles, you and all Secondary Drivers are deemed to have accepted and agreed to comply with all of the following rules, policies and guidelines. Capitalized terms used in this Schedule 1 shall have the same meaning assigned to such terms in the Driveflow, LLC Subscription Agreement.

How our subscriptions work

To subscribe to our service, you must pay a subscription fee on a monthly basis. The subscription fee is based on the vehicle selected (see Schedule 2 — fees & rates) and is payable on a per month basis for each subscriber, inclusive of sales tax and insurance coverage. We may choose to change the level of the subscription fee from time to time or to offer discounts to certain subscribers. We will notify you of any changes in accordance with these Rules of Use.

We may change the subscription fee or impose additional costs or fees from time to time, including when you add additional drivers to your account or as we learn more about how you drive our vehicles. We will notify you of any changes to your fees in accordance with these Rules of Use.

Subscribers to the service have the right to use of one of our vehicles, subject to availability. When you have a vehicle in your possession, you are responsible for taking care of that vehicle in the same manner that a diligent owner would do. You are not permitted to drive more than 3,500 miles in any single vehicle. When you have driven 3,500 miles in a single vehicle, you must swap that vehicle for a different vehicle.

From time to time, we may make certain requests of subscribers, including, but not limited to:

We may seek to access the vehicle in your possession to inspect its condition or to perform maintenance; and

We may swap the vehicle in your possession for an equivalent vehicle. Typically we will do this either because your current vehicle needs maintenance or because we wish to replace it with a newer vehicle.

Subscribers are expected to comply with these requests within a reasonable time frame, typically in 72 hours or less.

Billing and changes in fees

Our vehicle subscriptions are for monthly periods. If we approve your Subscription Agreement, shortly thereafter your credit or debit card will be automatically charged with the first monthly term of your subscription. Unless and until your subscription is terminated in accordance with the procedures set forth in the Subscription Agreement, your subscription will automatically renew for additional consecutive monthly terms, and within 5 days prior to the end of your current term, we will charge your credit or debit card automatically for the next monthly term’s subscription payment and any additional charges or fees that you incurred in the prior monthly term.

You are required to pay all fees and costs incurred (including fees and costs incurred by any Secondary Drivers on your account) when due, including, without limitation, any joining fees, subscription fees (which are automatically charged when due, as stated above), sales and other taxes and levies, refueling costs, road toll fees and any other costs and fees as provided in the Subscription Agreement, these Rules of Use and the Schedules (including the then current Fees and Rates Schedule).

You will be billed for all amounts due via a credit or debit card that we will keep on file or by any other means that we agree to. If your account is past due or if your credit or debit card provider rejects any payment that is owed to us, then your use of our vehicles and services may be terminated by us immediately upon notice to you. If there are ongoing issues with credit or debit card billings, then your use of our vehicles and services may be terminated immediately in our sole discretion.

We will not be responsible under any circumstances for any overdraft or other fees charged by your credit card provider or bank. We may use third parties to process or hold your payments or to collect amounts owed by you, and you will also be responsible for any collection or similar fees associated with these collection activities.

We will always inform you clearly when the cost of a fee is changing. If you have made a request to us that results in a change in the fees that you owe to us, then we will inform you of these changes before processing your request and we follow up with a confirmation email to you. If we need to initiate a change in our fees, then we will send you an email clearly communicating those changes. The communication will lay out the original fee, the new fee and the effective date of the change.

How do you join our service?

Potential subscribers are asked to register using our website. You will be required to provide information including, without limitation, your name, your mobile number, your email address, a picture of your driver’s license and payment details.

After submitting your registration, you will receive an email that confirms our receipt of your membership request. A customer service representative will call you within a reasonable time period after you register to explain what happens next and answer any questions.

After you are accepted into the service, we will invite you to schedule your first vehicle and work with you to coordinate its delivery.

How do you receive a vehicle?

In general, we will deliver your first vehicle to you when you subscribe for our services and subsequently when you swap out your current vehicle for another vehicle in our fleet. If you would prefer to pick up a vehicle, then we can arrange for pick-up at one of our service locations.

You may opt to receive a vehicle with or without meeting with our customer service representatives face-to-face.

If you opt to meet face-to-face, our customer service representative will offer to walk you through the vehicle’s layout and features. In addition, we will be happy to help you connect your Bluetooth phone and to create pre-sets for your favorite radio stations and common GPS destinations.

If you do not meet us face-to-face, our representatives will be happy to answer any questions that you might have via SMS, email or phone.

At the time when you return a vehicle to us, the vehicle should be in good working condition and ready for use by another driver. We will assist you in swapping your belongings between vehicles and getting you set up in the new vehicle. When you consent in communications with our staff via SMS, email or phone, we will swap your belongings between vehicles without requiring that you be present. In all circumstances, you agree not to hold us or any of our employees liable for the loss of or damage to any personal property, whether it is yours or belongs to another person, incurred in the process of swapping your belongings between vehicles.

You must remove all personal items from the vehicle, including accessories, bags, luggage, equipment, etc. As stated above, you are not guaranteed to have use of a particular vehicle at some later date. Although we will make reasonable efforts to return lost or forgotten property to you, we shall not be held liable for any property left in a vehicle or stolen from a vehicle during your use.

You agree not to hold us or any of our employees responsible for any such personal property, whether it is yours or belongs to another person. Any non-perishable items found by us in a vehicle will be held by us for a period of not less than ten (10) days. Property not claimed within this period will be donated to charity or disposed of at our sole discretion.

If you fail to comply with these good driver rules, we may suspend, or may even terminate, your subscription in our sole discretion.

Who can drive our vehicles?

We will maintain a list of all drivers who are authorized to drive on your account. Typically, you, as the subscriber, will be listed as the Primary Driver on the account. In addition, you will have the option to request that additional drivers be authorized by us and added to your account. Anyone who is expected to be driving the vehicle habitually or for a period of more than a few minutes or one-time emergency use should be registered as a Secondary Driver.

You can request the authorization of a Secondary Driver by contacting us by phone, by email or by the tools provided on our website. We will require that you provide the name, email, telephone number, address and driver’s license number for the driver to be added. We will communicate to you promptly, typically within a 24-hour window, whether that driver is authorized to use our service. You may have to pay additional fees for each Secondary Driver, and they will have to meet the same eligibility criteria that we require for all of our drivers. We reserve the right to withhold or to withdraw authorization for any driver.

In general, only you, as the subscriber, and the authorized Secondary Drivers on your account may drive our vehicles under your subscription; however all fees, damage and charges incurred by you or any driver of our vehicles under your subscription shall be your responsibility. Except in an isolated case of emergency to avoid the loss of life, injury or severe property damage:

No one under the age of 21 may drive our vehicles; and

Only properly licensed active subscribers and their Secondary Drivers in good standing are allowed to drive our vehicles. If you need for another person who is not listed on your subscription as an authorized Secondary Driver to drive one of our vehicles because you are impaired or in an emergency situation, you are authorized to allow that person to drive our vehicle for a short duration, one-time occurrence. This person must be over 21 years of age and have a valid driver’s license. This exception is not intended to allow habitual use of our vehicles by any person who is not an authorized Secondary Driver under your subscription. If we find that you have repeatedly violated this Rule, then we can terminate your subscription in accordance with the Subscription Agreement. All other persons, regardless of the circumstances, are expressly prohibited from driving our vehicles at any time.

Keeping the vehicle clean

We expect you to use common-sense standards of cleanliness. You are responsible for returning the vehicle to us in good working order and ready for use by another driver without the need to invest undue effort in cleaning and detailing. In the event that the vehicle does become unexpectedly dirty, we ask that you let us know.

In addition, all drivers of our vehicles and their guests are expected to abide by the following rules that are intended to keep the vehicle in good condition:

No smoking inside or near the vehicle — no exceptions!

Pet options:

Transport in a pet carrier. Pets are only permitted if they are transported in locked pet carriers, except in the case of assistance animals (which are allowed in our vehicles without being in locked pet carriers in accordance with our policies). You are subject to additional fees and charges if we find evidence of pets in our vehicles during your use. OR:
Member is subject to additional $100 monthly fee. Pets are allowed in vehicles though any scratch damage will be charged back to the member at pass-through cost.

Maintenance and repairs

We will perform all necessary and required routine maintenance on all of our vehicles. We will notify you when the vehicle requires maintenance, and you will coordinate a time with us when this maintenance can be completed. In general, we will give you 5 days’ notice prior to any routine maintenance, and you should be available for a vehicle exchange within those 5 days of receipt of this notice. We may be able to meet you to perform the maintenance at your location, subject to the type of maintenance that has to be performed.

You must notify us immediately upon discovering any abnormality during your operation of our vehicles. For example, you should report any warning lights that stay on after ignition or that indicate that service or maintenance is required, any evidence of leaking fluids near the vehicle, any tire damage or excess wear on the tires, any cracked, broken or missing mirrors, any cracks or chips in the windshield, any other damage to the exterior of the vehicle, any inoperable signals, any unusual noises when the vehicle is operated, and any other condition that may render the vehicle unsafe or illegal to operate.

It is important that you respond appropriately and promptly to all warning lights, chimes, indicators and alerts. Unusual noises or handling, including without limitation strange engine or other mechanical sounds, performance changes, warning or indicator lights or indicators, must be reported to us as soon as noted by phone at 366-770-2280. Failure to report such problems may result in the immediate suspension or termination of your subscription as well as you being responsible for any damages resulting from continued use of the vehicle despite such irregularities.

Vehicles may require emergency roadside assistance from time to time. We provide access to emergency roadside assistance and support as part of our service. If, however, your need for emergency roadside assistance results from a breach of the Subscription Agreement or a violation of our Rules of Use, you may be charged for the costs of the service.

Prohibited Uses

The operation or use of any of our vehicles under the following conditions is strictly prohibited:

By anyone who has provided false information or who has made or makes false or misleading representations in connection with use of our vehicles or services (including, without limitation, regarding his/her name, age, address, driving record or other matters);

By any person with a driving history that does not meet our then current eligibility requirements;

In violation of any applicable traffic or other law or regulation (except moving violations) including, without limitation, the following conditions;
By any person who is under the influence of (i) alcohol or (ii) any drug or medication effects of which the operation of a vehicle is prohibited or not recommended;
In any drag race, speed race, rally or other competition;
In the commission of any crime or for any other illegal or improper activity or purpose;
Transporting a number of passengers in excess of the seating capacity of the vehicle or baggage or other items that would cause the vehicle to exceed its manufacturer recommended or legal weight limits;
By any person who does not have a valid driver's license (or whose driver's license has restrictions that are not complied with by such person when driving our vehicle)
By any person who is driving while distracted including, without limitation, driving while texting, emailing, using a cell phone without a hands-free device or otherwise engaging in similar activities that may be prohibited by applicable law; for transporting any hazardous, toxic, flammable, dangerous or illegal materials;
For any towing or pushing of any trailer, car, boat or any other vehicle, unless such vehicle is equipped by us to do that activity;
For any business purpose, including, without limitation, transporting people or goods in commerce or operating a taxi service;
Transporting or driving our vehicle into or in Canada, Mexico or any other country;
On unpaved, unimproved or impassable roads or on roads that are not regularly maintained by the transportation department or a municipality; or
In any other imprudent, negligent, abusive or abnormal manner for using a vehicle.

The foregoing are examples only, and are not intended to be a complete list of all prohibited uses. We reserve the right to add other restrictions and prohibitions. Any unreasonable or inappropriate use of our vehicles, as determined by us in our sole discretion, may be deemed a violation of these Rules.

You must always use our vehicles in accordance with all highway and other applicable laws and regulations. We may report any use of our vehicle or other activities that we believe are in violation of law to the authorities at any time. We may immediately suspend or terminate your use of our vehicles and services for a violation of any of our Rules of Use. Upon suspension or termination, you will be responsible for any and all costs, charges, fees and expenses incurred by us as a result of a breach of any of these Rules of Use.

Who pays for gas?

You pay for your own gas. We will provide each vehicle with a full tank of gas and then recover the cost of any gas not replaced using a fair local market price. We will always deliver vehicles to you with a full tank of gas. While a vehicle remains in your possession, you will purchase your own gas. When you return a vehicle, we will either refill the tank at a local gas station, retaining the receipt, or refill the tank from fuel that we hold in our inventory, measuring the number of gallons required. We will charge you to recover the cost of replacing that gas either using the receipt from the gas station or at the price per gallon that we paid for the fuel in our inventory. The charge for the replacement gas will be added to your next monthly bill.

Notifying us of changes to your account

You are required to notify us promptly if any of the following information changes with respect to you or your account:

The address of your primary residence;
Your email address or mobile phone number;
or Your payment method or details.

Notifying us of damage to the vehicle

You are required to notify us when you become aware of any damage to a vehicle in your possession. This includes damage to the exterior (e.g., a dent) and damage to the interior (e.g., spilled coffee resulting in a stain). Providing you are complying with the terms of the Subscription Agreement, these Rules of Use and the Schedules, you will not be liable for any costs to repair regular wear and tear damage to our vehicles — we simply want you to keep us informed.

What happens if our vehicle is stolen while in your possession?

Stolen vehicles must be immediately reported to us and to the proper authorities. Please call us as soon as is reasonably possible by phone at 336-770-2280.

You must deliver to us a copy of the written police or other report for the stolen vehicle within twenty-four (24) hours and cooperate in all reasonable respects with attempts to recover the stolen vehicle.

We will provide you with a new vehicle as promptly as possible, subject to availability.

What happens if the vehicle has a breakdown?

If one of our vehicles breaks down, immediately ensure that you are in a safe location away from traffic hazards. You should then contact us immediately by phone at 336-770-2280 so that we can get you moving again. If a problem arises that prevents or limits the use of the vehicle or that may compromise your safety or the safety of others, you must immediately notify us and follow our instructions and use reasonable care to protect your safety and the safety of others.

If you are within reasonable proximity to one of our service centers, we will bring a replacement vehicle for you to drive, subject to availability. If you can safely remain with the vehicle, we will ask you to remain with your original vehicle until we can exchange keys with you and send you on your way. We will take responsibility for the vehicle that has broken down. If you are not within reasonable proximity to one of our service centers, we will work with you to arrange for a roadside assistance provider to come out and take care of the problem.

If you wish to perform a jump start to one of our vehicles, you must notify us immediately at the same number set forth above. You are fully responsible for any damage that may result from the improper use of jumper cables or other tools. It is strictly forbidden to provide a jump start to any other vehicle. When using one of our vehicles, you must follow the owner manual’s instructions.

What happens if you have an accident?

In case of an accident involving our vehicle which includes property damage or involves any third party, you must obtain an official police report at the time of the accident.

If you are involved in an accident, find a safe location and call 911 to report the accident. When speaking with other parties and the police, be factual. Once all emergencies and safety issues have been handled, call us at 336-770-2280. A representative will guide you through the accident reporting process. You will need the following information:

Date, time, and place of accident or incident;
The name, address, date of birth and driver’s license number of all people involved (including all drivers, passengers, witnesses and other people involved);
The insurance policy number and name and phone number for the insurance company and agent on all vehicles involved (regardless of any assessment of fault);
Pictures and/or video of the scene including all cars and property involved in the accident;
The license plate numbers of any other vehicles involved, their make and year, and their vehicle identification number;
A summary of the circumstances of the accident or incident; and
A police report is required, regardless of liability or fault, and should be attached.

You agree to cooperate fully with us in the investigation and defense of any claim or lawsuit arising from any accident. We may suspend your subscription and your use of our vehicles and services, in our sole discretion, until any investigation has been concluded.

You acknowledge and agree that any accident involving the vehicle may be reported to the applicable insurance company or other rating agency and remain a part of your personal driving history for an indefinite period of time. YOU ALSO ACKNOWLEDGE AND AGREE THAT WE ARE NOT RESPONSIBLE FOR ANY MEDICAL OR OTHER COSTS ASSOCIATED WITH ANY INJURY SUSTAINED BY YOU OR ANY OTHER PERSON AS A RESULT OF ANY ACCIDENT WHILE THE VEHICLE IS IN YOUR POSSESSION AND YOU HEREBY WAIVE ANY AND ALL CLAIMS AND AGREE TO INDEMNIFY AND HOLD US HARMLESS AGAINST ANY COSTS OR DAMAGES ARISING OUT OF SUCH CLAIMS.

What happens if you have a traffic violation?

You are expected to operate our vehicles at all times in full compliance with all traffic and safety laws. You are responsible for any violations that occur during your use of our vehicles, including but not limited to all speed limit, stop sign, red light, photo enforcement, parking and toll charges, and other violations. You must not leave a vehicle in a zone which has parking or other restrictions in effect.

You are liable for all fees, charges and penalties from any such violation. Wherever possible it is your responsibility to pay the relevant governmental authorities directly. We may charge a fee in connection with processing any such violations in accordance with our then current Fees and Rates Schedule.

You must notify us of any traffic violation notices issued to you or a Secondary Driver while operating our vehicle or found on a vehicle at the time of pickup of the vehicle. All unreported traffic violations will be your responsibility if they occur during the time period during which your subscription to use our vehicle is in effect. If we receive notice of violation of any law, rule or regulation, we may either pay the penalty or fee on your behalf and then add the penalty or fee to your account charges or we may, if permitted by the authority issuing the violation, transfer liability for the penalty or fee to you and you will then be wholly responsible for all correspondence with the appropriate authority and any penalties or fees due. We will endeavor to provide you notice before we pay any penalties or fees attributable to you. Once paid by us, it may not be possible for you to challenge the penalty or fee. The right to appeal, or transfer liability, on any traffic or parking charge issued by any authority or body belongs to us and will be at our sole discretion. In the case of speeding notices, we are obligated to pass on the details to the police, who will then contact you directly.

We will track your usage of our vehicles to ensure proper use

We want to offer our subscribers vehicles that are in great condition. In order to do that, we intend to keep track of how those vehicles have been used and maintained by our subscribers. This tracking of usage allows us to be certain that our vehicles have been well maintained and have been used properly. It also helps us to anticipate maintenance needs for our vehicles before urgent action is required and allows us to monitor for drivers who are treating our vehicles in a way that is negligent or is likely to cause abnormally high wear and tear.

Each of our vehicles is equipped with technology that allows us to track its location and that informs us when certain driving events occur. For example, the technology informs us when a vehicle accelerates unusually fast, brakes unusually hard or takes a corner at an unusually high speed. BY DRIVING OUR VEHICLES AND USING OUR SERVICES, YOU CONSENT TO TRACKING DESCRIBED IN THESE RULES.

We expect you to drive responsibly and look after the vehicles in your possession as a diligent owner would. In the interests of all of our subscribers, we reserve the right to suspend or cancel service for subscribers who persistently treat our vehicles in a manner that is not consistent with those expectations. If we identify subscribers who repeatedly drive our vehicles in unusual ways that we deem potentially negligent, who experience damage incidents at an unusually high rate, who fail to report instances of damage that might reasonably be detected, or who act in a manner inconsistent with these Rules of Use, we reserve the right to withdraw service immediately or to give the subscriber an advisory warning.

Schedule 2 – Fees and rates

All of our vehicles include a 1,200 monthly mileage allowance. Overage fees are $0.65 per mile over and above the included 1,200 mile allowance for the calendar month.

Vehicle Options:

Volkswagen Atlas: $1,400/month

BMW X3: $1,650/month

Audi Q5: $1,650/month

BMW X5: $1,999/month

Audi Q7: $1,999/month

The Subscriber is responsible for the purchase of fuel and payment of road tolls, traffic tickets or parking fines. As a convenience, the cost to refuel a vehicle after a flip (without mark-up) will be charged to your card. Similarly, if your vehicle is equipped with an electronic toll card, any fees incurred during your possession of the vehicle will be charged to your card. Each package base price includes a per-month allotment of 1200 miles. Any unused miles “roll over” to the following month. Roll over miles expire after three months as long as Subscriber is active with the service.

Schedule 3 – Privacy Policy of Driveflow, LLC

Your Privacy

We respect your privacy and are committed to protecting the personal information we hold about you. This policy explains what information we collect about you, how we collect it, the measures we take to keep your information secure and the uses we make of it. We also explain the options you have regarding your personal information. When you request services from us, access our websites, utilize our mobile "apps" or otherwise interact with us, for example, but without limitation, through our service centers, our in vehicle or in equipment technology, our official corporate pages on third party social networks (such as Facebook) or the "apps" on those pages, you consent to our collection, retention and use of your personal information in the manner described in this policy and accept the risks outlined in the Security Measures section below.

Summary of our Privacy Policy

Who We Are: We are Driveflow, LLC and its subsidiaries and affiliates. This policy governs any information that Driveflow, LLC receives from you or that we share with third parties who are engaged by or working with us in connection with the provision of our products and services.

Legal Issues: We aim to comply with the privacy laws applicable to the personal information we collect and use.

What We Collect: We collect the personal information we need to provide the services you request from us, for our operational and marketing uses listed in this policy and for such other purposes as you authorize. By subscribing for our vehicles and using our services and providing personal information to us, you consent to our use and disclosure of your information for the purposes listed in this policy.

What We Share: In order to optimize your experience using our service, we may share your information with third parties who are engaged by or working with us in connection with the provision of our products and services under this Agreement and those third parties may share your information with us. Any information that we share with such third parties, as well as any information that they receive from you, is governed by such third party’s privacy policy.

Sources: We mostly collect your information directly from you, through various channels including our website, computer systems and in vehicle and in equipment technology, and from companies involved in our provision of services to you, including our licensees and third party providers.

Websites: Certain technologies may be used on our websites, our apps and other electronic media including cookies and Pixel Tags, to collect information about your visit to our site and sites upon which we advertise. You may choose to restrict the use of cookies as suggested in this policy.

Storage: We generally retain personal information about our subscribers for as long as we believe appropriate for the purposes for which it was collected.

Security Measures: We aim to maintain appropriate physical, procedural and electronic safeguards to protect your personal information.

Access: You may access and review the personal information we retain about you and correct any factual errors.

Contact Us: We hope this policy answers your questions about our collection and use of your personal information. If you have any questions, please contact us by following the instructions in the Contact Us section below.

Changes: We may change this policy from time to time. The policy was last updated on November 13, 2023.

Detail of our Privacy Policy

Scope of Policy

This policy covers the personal information we collect about you in connection with our vehicle subscription business and services that identify you as an individual. It does not address data that does not personally identify you as an individual, for example, but without limitation, aggregated anonymous data, IP addresses, computer operating systems, personal preferences, vehicle identification numbers, etc. We are free to use information that does not identify you as an individual as we wish. This policy does not apply to information collected by third party social networks (such as Facebook), mobile device manufacturers, third party “mobile apps”, wireless service providers, internet service providers or the operators of any networks through which you may interact with us and we expressly disclaim any responsibility for the data collection, privacy or data security practices of those entities. With regard to pages on third party social networks, this policy only applies to personal information we collect through our pages (those with a direct link to this policy) and does not apply to any “unofficial” pages or pages of our affiliates or licensees. Our websites are not directed to individuals under the age of 13, and we do not knowingly obtain personal data from such individuals.

When you request services from us, operate a vehicle or equipment with in vehicle or in equipment technology, access our websites, utilize our mobile “apps” or otherwise interact with us, for example, but without limitation, through our kiosks, our official corporate pages on third party social networks (such as Facebook) or the “apps” on those pages, you consent to our collection, retention and use of your personal data in the manner described in this policy and accept the risks outlined in the Security Measures section.

Who We Are

We are Driveflow, LLC., a U.S. company based in Winston-Salem, North Carolina, which, together with our affiliate companies, provides and supports vehicle subscription services in the United States. In providing these services, we work with software vendors, licensors and other third parties. As our vendors, licensors and affiliates are independent companies, they are not owned or controlled by us and are not covered by this policy, although they may have their own privacy policies to govern the personal information they collect. We are not responsible for the privacy practices of other parties.

Personal Information

The principal purposes for which we collect and store your personal and financial information are to process your application and subscription agreement, allow you to reserve and use our vehicles and services, authorize payment, bill you, respond to your inquiries, improve our products and services and maintain your account with us. We collect a range of information about you from a variety of sources for the purposes of our business. The examples we provide throughout this policy are illustrative rather than a complete list of our practices.

When you visit our websites or apps, our servers might automatically log certain information about your use of our websites, such as your IP address, your browser type, operating system, browser language and service provider. We also collect information about your activities on our websites and apps, such as the pages you visit or the ads or links you click on. The first time you visit our website, we may assign you a unique identifier, which is stored in one or more cookies on your computer’s hard drive. These cookies help us distinguish new visitors from returning visitors and enable us to measure the effectiveness of content on the website and refine and tailor that content to suit our visitors’ interests. If you have subscribed for our services or provided other personal information about yourself (for example, if you send us an email), your cookie ID can be associated with you personally. When you are signed in to our mobile apps, you will be identified to us by your account email and/or phone number.

We collect information that you voluntarily submit to us, such as:

Name, address and contact details, including telephone and mobile number, and email;

Date and place of birth, passport number and driver’s license number and a copy of your driver’s license;

Employer(s) name and address; Credit card information;

Driving record and accident history;

Location data such as geographic location of electronic devices used to contact us or to access our mobile “apps” or of the vehicle you are using;

Information regarding the vehicles you subscribe for and use, and the operation of our vehicles during your subscription period;

Charges you incur and other information relating to your transactions; Information transmitted by your computer’s browser software; and

Information about your credit history or other publicly available information about you from consumer reporting agencies.

Your telephone calls and email correspondence with us may be recorded or monitored for quality control, training and similar purposes. By using these communication methods you are consenting to the recording or monitoring of your calls and emails with us and to our use of the information you provide us for the purposes described in this policy.

If you subscribe with us, we collect personal and financial information as you proceed through the stages of our online application, subscription agreement and reservation process. In addition to your name and contact information, we will also collect your driver’s license number, the jurisdiction in which you are registered, credit card or other payment information, and other information. We may also collect information such as your driving record from regulatory bodies where you live, and from third parties. This information is used to process your subscription and, if you are approved, for the purposes described below.

If you use our vehicles and services, we collect information about the vehicles’ use and your use of our services. This may include details about your reservations, the dates, times and locations of use, mileage, driving performance, accidents and other data. We use this information to bill you, respond to your inquiries, ascertain whether you are in compliance with our polices and rules, provide and improve our products and services and maintain your account with us, and to provide content and offers that we think may be of interest to you. From time to time we may send newsletter emails.

Our vehicles may be equipped with vehicle tracking and other technology. We implement Global Positioning Systems (GPS), a network of satellites that allows us to determine the location of our vehicles. This information is transmitted to us or our designee and can be stored for extended periods. We use this information for a variety of important purposes. For example, we use GPS data to help you find our vehicles, to provide roadside assistance, to ensure that a vehicle is available at the place and time you have reserved, to ensure that the vehicle is not driven to unauthorized locations and to locate a lost or stolen vehicle. We also maintain in vehicle and in equipment technologies to track and monitor performance of our vehicles and to assist us with ensuring that our vehicles are used only in accordance with applicable laws and our rules and policies. Disabling, disconnecting or destroying any such technology device or equipment is strictly prohibited.

Other Sources

We also gather personal information about you from a variety of other sources, including:

Transactions you complete with us and our vendors and licensees, including options you take, charges you incur and any incidents or accidents that may occur;

To the extent you have made such information available, from third party social networks; Consumer and other reporting agencies; and

Other companies that have business relationships with us, such as our licensees, affiliates and business partners, including roadside assistance and other service providers and insurance companies.

Where We Hold Personal Information

We utilize servers in various locations in the United States of America. If you are accustomed to other countries’ privacy laws, please note that the laws governing the processing of personal information in the United States of America may not be as rigorous as they are in the United Kingdom, Canada or other nations. By subscribing for and using our vehicles and services, you consent to the transfer of your personal and financial information to other locations within the United States for the purposes described in this policy. We do not conduct business in countries outside the United States, but to accommodate subscribers from other countries, we aim to comply with the privacy laws applicable to the personal data we collect and use.

We try to ensure that the personal data we retain about you is stored securely and, in light of the information provided to us, is as accurate, current and complete as necessary for the purposes for which we use it. We generally retain personal data about our subscribers for as long as we believe appropriate for the purposes for which it was collected or as otherwise required by applicable law.

Where We Can Send Your Personal Information

Except as described in this policy, we will not share your personal information with third parties outside our group of affiliated companies unless it is necessary to provide our services, verify information you or your approved secondary drivers provide to us, fulfill a transaction you have requested, or in other circumstances with your consent. We do however disclose your personal information within our related company group and to contractors, advisors, consultants and service providers acting on our behalf or under our instructions, including for purposes relating to the operation, maintenance, administration, improvement, and oversight of our services, websites and advertising services, or to fulfill your requests for information or service.

If you subscribe for our vehicles and services, some of the information you supply must necessarily be shared with regulatory bodies where you live and/or service providers we utilize to obtain your driving record from such regulatory bodies. In addition, if you are associated or affiliated with another, primary account (for example, if you are an associate member or affiliated with a business’s or university’s account), the primary account holder or administrator of that account may have access to limited information regarding your use of our services.

We may disclose your personal information in connection with a corporate transaction, proceeding, or reorganization involving the business activities for which the information is maintained. In the event that ownership of our business was to change as a result of a merger, acquisition, sale of assets or transfer to another company, your personal information may be transferred. If such a transfer results in a material change in the way your personal information is used, we will provide notice about the choices you have to decline to permit such a transfer.

We may disclose your personal information, including location/GPS data and data gathered from in- vehicle and in-equipment technologies, in response to legal process (for example, a court order, search warrant or subpoena) or requests from law enforcement authorities; in other circumstances in which we believe our services, our vehicles or our website are being or have been used in violation of applicable law or otherwise in the commission of a crime; when we have a good faith belief that there is an emergency that poses a threat to the safety of you or another person; or when necessary to protect our rights or property (or those of third parties).

To Provide You Services

We will share your personal information among our employees and affiliated companies and employees, our representatives and agents, our licensees and vendors, and other companies that we engage in business with, to provide services to you, including to:

Fulfill your vehicle subscription and make your reservations for alternate vehicles; Process and/or confirm your transactions;

Provide you with enhanced services, such as services provided in connection with our membership programs and similar services;

Provide you services in connection with your use of our vehicles; such as navigation assistance or roadside emergency assistance;

Provide you with customer assistance;

Bill and collect amounts owed in connection with your subscription and use of our vehicles and services; and

For customer satisfaction and market research purposes to help us improve our services.

To Communicate with You

We may use your personal information to communicate with you, including with regards to:

Your subscription or any other transaction with us;

Your status in our membership program(s); or

Changes to the terms or features of your subscription or any policy or rule related thereto.

By subscribing for or using our vehicles and services, or by contacting us in any way, you give us your consent to call you on or send text messages to your mobile telephone/device. You also consent to our use of auto-dialers and pre-recorded messages in connection with any such telephone call or text message, including calls or texts to mobile telephone numbers. We will not charge you for such calls or texts, although you may be charged by your mobile service provider to which you subscribe.

Disclosure to Companies You Use

We will also share your information with companies you use in connection with your subscription, including:

Your credit card provider and other companies that process your charges;

Any company or organization that is paying all or part of your charges; and

Any service provider you use, such as a repair provider, insurance company or other vendor or provider relation to any aspect of your subscription or use of our vehicles.

Protective and Legal Uses

We may use, share and disclose your personal information for legal reasons as we believe necessary or appropriate, including:

Under applicable law, including laws outside your state or country of residence;

To process, handle or otherwise respond to claims for damages, including claims or demands for bodily injury or property damage;

To enforce our policies and rules and the terms and conditions of your subscription;

To recover our vehicles, equipment or any monies due, such as through debt collection agencies;

To comply with legal process and to respond to requests from public and government authorities;

To protect our operations, rights, privacy, safety or property, and/or that of our affiliates, you or others; and

To allow us to pursue available remedies or limit the damages that we may sustain.

Advertising

We may use personal information to present offers to you on our behalf and on behalf of our affiliates and business partners, but we do not share information that personally identifies you with those parties. If you do not want us to send you promotional emails, please adjust your settings or utilize our “unsubscribe” feature in the footer of emails.

We may also use third party ad network providers and other service providers to help present customized content and offers on our websites. These providers use cookies, web beacons, or similar technologies on your computer to help present, better target, and measure the effectiveness of their content and advertisements, using data gathered over time and across their networks of web pages to determine or predict the characteristics and preferences of their audience. We may share certain non-personally identifiable information about you (such as age and zip code) with certain ad network and service providers to help them deliver more relevant content and advertisements through their networks. The use of cookies, web beacons, or similar technologies by content and ad network providers is subject to such providers’ own privacy policies, not ours.

Cookies are text files that are placed in your computer’s browser, and that can be used to help recognize you on our websites. Web beacons are small pieces of code placed on web pages that can be used, among other things, to count the users who visit that web page, or to deliver a cookie to the browser of a user viewing that page. Many websites, including our website, also may use Flash cookies that are similar to regular browser cookies. You can control browser cookies through your browser’s settings. You may delete cookies or set your browser to alert you when cookies are being sent. If you reject all browser or flash cookies, however, some areas of our sites may not function.

Third party advertiser/service provider may use cookies, web beacons, or similar technologies in connection with offers, content, and services offered through our website, including to help operate ad networks. When there are third parties that are performing such activities, we will endeavor to list the parties in this privacy notice and to provide a link to their web sites. The use of cookies by our partners, affiliates, and service providers is not covered by our privacy statement. We do not have access or control over these cookies. Our partners, affiliates, and service providers use session ID cookies to make it easier for you to navigate our site.

Our website may include social media features, such as the Facebook Like button and widgets or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it, not by us.

Review and Correct Your Personal Information

We are committed to providing you with reasonable and practical access to your information to allow you the opportunity to identify inaccuracies. If you would like to access, delete and/or correct other personal information, please contact us in one of the ways provided below and we will respond to your request within 30 days. If we are informed of the inaccuracy we will make the appropriate corrections.

We will retain your information for as long as your account is active or as needed to provide you services. Please contact us if you wish to cancel your account or request that we no longer use your information to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security Measures

As you may be aware, there is no completely secure method of transmitting or storing information and data. Although their physical characteristics are different, postal mail, telephone calls, text messages, faxes and transmissions over the Internet or wireless networks all present possibilities of loss, misrouting, interception and misuse of the information and data that is transmitted.

We try to strike a balance between the security of your information and your convenience. As a result, we may sometimes use a method of communication that is less secure than a less convenient alternative.

For example, but not limitation, we may send you an e-mail or a text message in unencrypted form (i.e., instantly readable) because many of our customers are unable to access encrypted (i.e., coded) e-mail or messages. This means that our message, if misrouted or intercepted, could be read more easily than encrypted messages. For this reason, please do not include confidential information, such as your credit card number, in any e-mail or text you send to us or on any posting you make to a public area of a third party social network page, especially since any such posting immediately becomes public.

We take reasonable measures to protect against the loss, misuse and unauthorized access or disclosure, alteration and destruction of your personal data by aiming to maintain appropriate physical, procedural and electronic safeguards to protect your personal data, including:

Restricting access to personal data to our employees on a "need to know" basis;
Destroying confidential personal data after it is no longer needed;
Enforcing policies and procedures for our employees in their handling of personal data; and
Using technologies designed to safeguard data during its transmission, such as SSL encryption for the data you provide on our websites and apps. In particular, we adhere to the appropriate standards for PCI compliance.

We have established safeguards to help prevent unauthorized access to or misuse of your personal information, but cannot guarantee that your personally identifiable information will never be disclosed in a manner inconsistent with this policy (for example, as a result of unauthorized acts by third parties that violate applicable law or our policies and those of our affiliated providers). We may use a password to help verify your identity before granting access or making corrections to any of your personal information. It is your responsibility to safeguard your password, which you should never disclose to a third party. If you contact us by phone, we will ask you to verify certain information related to your account before providing any access to personal information.

Changes to Our Policy

We may change this policy from time to time, so it is advisable to review it frequently. Changes to this policy will be announced on our website or through similar means and all amended terms shall automatically be automatically effective when posted (or as indicated in our posts).

Contact Us

Driveflow, LLC

If you have questions about our handling of personal information, you may write to us at hello@driveflow.com or at the address below.

Driveflow, LLC

500 W 5th Street, Ste 1700&

Winston-Salem, NC 27101